Hoyt Street Productions, Inc. operates troygrady.com (“Cracking the Code”, or, the “Service”).

This Privacy Policy sets out how we collect and use any data you may provide us. By using the Service, you agree to the collection and use of information in accordance with this policy.

Our Principles

Your privacy is critically important to us. At Cracking the Code we have a few fundamental principles:

• We collect your personal information only when we truly need it.
• We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
• We don’t store personal information unless required for the on-going operation of one of our services.
• We make every effort to protect your privacy by using secure technology and carefully choosing trusted third-parties to work with when necessary.
• No spam! We’ll only send you emails about Cracking the Code and relevant products and services, and we will make it easy to opt out if you so choose.

Information Collection and Use

While using the Service, we may ask you to provide us with information that can be used to process your orders, manage your subscription, and communicate with you about Cracking the Code.

The information we collect from you may be used in one of the following ways:

• To personalize your experience — your information helps us to better respond to your individual needs.
• To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
• To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails — The email address you provide may be used to send you information, notifications that you request, respond to inquiries, and/or other requests or questions.

We may also work with trusted third party services to assist us with things like sending email updates and processing payments. These service providers may collect and/or access your information for the limited purpose of providing services relevant to Cracking the Code.

We partner with third parties for services including web hosting (Pair and Digital Ocean), email (MailChimp and Mailgun), ecommerce and payment processing (Stripe, PayPal, Gumroad) and forum software (Discourse). We may additionally use other services like web analytics and anti-spam software. We work with the best partners we can find, and we never use, store, or share your information in ways beyond what we deem necessary for us to run our business, to protect our rights and those of our users, or as otherwise required by law.

Information We Collect Automatically

We may collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

Our purpose in collecting non-personally identifying information is to better understand how our visitors use the Service.

We also use cookies for things like processing orders, keeping you logged into your account, and compiling aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Your Data Rights

At any time, you may request a downloadable copy of all your personal data we store, including your account info and forum posts. You may also request that we correct any inaccurate or incomplete data we have about you, or that we delete all your personal data from our systems. To make any of these requests, please email us and we’ll get back to you within 48 hours.

Links To Other Sites

We may occasionally link to third party products or services from our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites, and we advise you to read the Privacy Policies and Terms and Conditions of each site you visit. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security

The security of your personal information is important to us, and we do our best to ensure it remains secure. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

However we advise you to remember that no method of information transmission or storage is 100% secure. While we strive to do our best to protect your information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

As Cracking the Code evolves, we may on occasion make changes to our Terms and Policies. Although most changes are likely to be minor, we reserve the right to update or change our Privacy Policy at any time. If we make material changes to this Policy, we will update the changelog below. In some cases we may provide additional notice, such as by adding a notification on our homepage or sending you an email update. Your continued use of this site after any change in this Policy will constitute your consent to such change.

Contact Us

If you have any questions or concerns, please send an email to Cracking the Code Support. We take all privacy concerns very seriously and will respond appropriately and quickly.

This document is made available under a Creative Commons BY-SA License. Thanks to Automattic and Discourse for their examples.

Changelog

May 23, 2018 – GDPR update with specific info about third party partners, section about data rights / requests, and general clarifications; added changelog
July 12, 2016 – Initial version created

Hoyt Street Productions, Inc. operates troygrady.com (“Cracking the Code”, or, the “Service”).

Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, our Privacy Policy) and procedures that may be published from time to time by Cracking the Code (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and these terms will apply to any upgrades.

Please read these Terms and Conditions (“Terms”) carefully before using the Service. These Terms govern your use of this website and other content, services, and products we provide. By accessing or using any part of our services, you agree to become bound by the terms and conditions of this agreement.

Your Account

If you create an account on troygrady.com, you are responsible for choosing a strong password and keeping it safe, and you are fully responsible for all activities that occur under the account. You must immediately notify us of any unauthorized uses of your account, or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

You must provide accurate information when you create an account on the Service, and you may not use another user’s account without permission. You are accountable for your online actions, behavior, and conduct, and agree to keep any discourse on or related to the Service civil and respectful, as outlined here.

User Content

We may allow you to post, link, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”) as part of the Service.

You always retain ownership of your Content. However by uploading it to our site, you grant us a license to use, copy, reproduce, process, adapt, publish, transmit, host and display that Content for the purpose of (i) providing you the Service and associated support; and (ii) analyzing and improving the operation of the Service. We reserve the right to remove Content that violates these Terms or that we otherwise reasonably believe may create liability.

You are entirely responsible for the content of, and any harm resulting from, that Content or your conduct. That is the case regardless of what form the Content takes, which includes, but is not limited to text, photo, video, audio, or code. By using the Service, you represent and warrant that your Content and conduct do not violate these Terms.

Payment and Renewal

If you wish to purchase any product or service made available through the Service (“Purchase”), you agree to supply all necessary information relevant to your Purchase. We partner with third parties for things like web hosting, payment processing, and email; as per our Privacy Policy we do not collect or share your information beyond what we need to operate the Service.

Some of our material is available only to members. We offer both free memberships and paid premium memberships. For all types of memberships, you must create an account on our website.

By subscribing to a premium membership, you agree to pay us subscription fees indicated for that membership, according to the subscription cycle you’ve selected (current options: every month, six months, or year). Payments will be charged on a pre-pay basis on the day you sign up, and will cover the use of that service through the end of the current subscription period.

Unless you manually cancel your subscription, or notify us before the end of the applicable subscription period that you wish to cancel, your subscription will automatically renew. You may cancel your subscription, or switch to a new billing cycle, at any time from your account settings.

You can read about our returns and refunds policy here.

Responsibility of Visitors

We have not reviewed, and cannot review, all of the material, including comments, images, and files, posted to our Service, and cannot therefore be responsible for that material’s content, use or effects. By operating our Service, we do not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful, or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from any harmful or destructive content. Our Services may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. Our Services may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Cracking the Code disclaims any responsibility for any harm resulting from the use by visitors of our Services, or from any downloading by those visitors of content there posted.

Intellectual Property

This Agreement does not transfer from Cracking the Code to you any intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with us.

Our website, logo videos, tabs, and any other visuals and content we create constitute our intellectual property and are protected by copyright laws. Any feedback, comments, or suggestions you may provide regarding our website and content is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you. Your use of our Services grants you no right or license to reproduce or otherwise use any Cracking the Code or third-party trademarks.

We respect the intellectual property rights of others and we expect our users to do the same. We respond to notices of alleged copyright infringement if they comply with the law, and such notices should be reported to us directly.

Termination

Your account on troygrady.com (or your access to the Service, if you don’t have an account on the website) can be terminated at our discretion, with or without cause, with or without notice, effective immediately.

You are free to stop using our Service at any time. We also reserve the right to suspend or end the Service at any time at our discretion and without notice. We may also terminate or suspend your access to the Service at any time if you are not complying with these Terms or our Acceptable Use Policy or if you are using the Service in a manner that we believe may cause us financial or legal liability.

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Modifications to the Service

The Service may be modified from time to time, often without prior notice to you. Your continued use of the Service constitutes your acceptance of such modifications. If you are not satisfied with a modification we make to the Service, your sole remedy is to terminate your use of the Service.

General Representation and Warranty

You represent and warrant that (i) your use of our Services will be in strict accordance with our Privacy Policy, with this Agreement, and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of our Services will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

You agree to indemnify and hold harmless Cracking the Code and its licensees, licensors, contractors, and their employees, contractors, agents, officers and directors, from and against any and all claims and expenses, including but not limited to attorneys’ fees, arising from your use of the Service, including but not limited to your violation of this Agreement.

No Warranty

Our Services are provided “as is.” Cracking the Code and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Cracking the Code nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Limitation of Liability

In no event will Cracking the Code, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Cracking the Code under this agreement during the twelve (12) month period prior to the cause of action. Cracking the Code shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Miscellaneous

This Agreement constitutes the entire agreement between Cracking the Code and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Cracking the Code, or by the posting by Cracking the Code of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of the state of New York, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in New York. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in New York City, NY, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Cracking the Code may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Changes to These Terms

As Cracking the Code evolves, we may on occasion make changes to our Terms and Policies. Although most changes are likely to be minor, we reserve the right to update or change our Terms at any time. If we make material changes to these Terms, we will update the changelog below. In some cases we may provide additional notice, such as by adding a notification on our homepage or sending you an email update. Your continued use of this site after any change in these Terms will constitute your consent to such change.

Contact Us

For questions about these or any Cracking the Code terms or policies, please send an email to Cracking the Code Support, and we’ll respond as soon as possible.

This document is made available under a Creative Commons BY-SA License. Thanks to Automattic and Discourse for their examples.

Changelog

April 29, 2019 – Clarified cancellation / subscription switching and added link to account settings
Sept 26, 2018 – Updated Payment and Renewal section
May 23, 2018 – Revised and clarified language; added changelog
June 14, 2017 – Minor language tweaks, added link to forum guidelines
July 12, 2016 – Initial version created

Thanks for shopping at Cracking the Code!

We want to make sure you’re 100% satisfied with anything you buy from us. Here are some details you should know about how we handle refunds:

Downloads

We issue refunds on download products within 30 days of purchase.

Ours is a “one question asked” (as opposed to “no questions asked”) refund policy. We take it seriously when anyone’s not satisfied with our products, and want to make sure we do everything we can to address any issues.

To that end: if you have a problem with your purchase, please let us know what’s wrong, so we can do our best to make it right.

Refunds will be made to your credit/debit card or PayPal account — whichever method you used for your purchase — and should show up within a few days of requesting.

If you’re having any trouble accessing or downloading our products, and can’t find the answer here, please let us know and we’ll try to help.

Subscriptions

We do not typically provide refunds for subscription periods you’ve already paid for, but you can easily cancel your subscription at any time, with no cancellation fees.

Physical Products

We can’t offer refunds or returns for physical products — though if you receive a defective product, or the wrong item altogether, we’ll make sure to get that fixed!

Contact Us

If you have any questions or concerns, please send an email to Cracking the Code Support and we’ll get back to you as soon as possible.

Changelog

December 18, 2018 – Clarified policy on download refunds
May 23, 2018 – Added changelog
July 12, 2016 – Initial version created