Returns and Refunds Policy

All sales are final. We do not offer refunds for digital products, membership payments, or physical products.

Digital Products and Downloads

Digital-product and download purchases are non-refundable. If you have trouble accessing or downloading a purchase, please visit our Help Center or contact us for assistance.

Memberships and Subscriptions

Membership payments, including initial purchases and automatic renewals, are non-refundable. You can cancel your subscription at any time from your account settings to stop future renewals, with no cancellation fees. Cancellation does not refund payments already made; your access continues through the end of your paid subscription period.

Physical Products

Physical-product sales are final. We do not accept returns or offer refunds. If your item arrives defective or an error on our part prevents delivery, contact us so we can arrange a replacement. If we send the wrong item, contact us so we can correct the order. Additional shipping charges may apply when delivery problems result from incorrect or incomplete customer information or an inability to receive the shipment.

Contact Us

For help with a purchase, please email support@troygrady.com.

Updated October 12, 2026.