Returns and Refunds Policy

Thanks for shopping at Cracking the Code!

We want to make sure you’re 100% satisfied with anything you buy from us. Here are some details you should know about how we handle refunds:

Downloads

We issue refunds on download products within 30 days of purchase. Send us a note, let us know what the problem is, and we’ll make it right. Refunds will be made to your credit/debit card or PayPal account — whichever method you used for your purchase — and should show up within a few days of requesting.

If you’re having any trouble accessing or downloading our products, and can’t find the answer here, please let us know and we’ll try to help.

Subscriptions

We do not typically provide refunds for subscription periods you’ve already paid for, but you can easily cancel your subscription at any time, with no cancellation fees.

Physical Products

We can’t offer refunds or returns for physical products — though if you receive a defective product, or the wrong item altogether, we’ll make sure to get that fixed!

Contact Us

If you have any questions or concerns, please send an email to Cracking the Code Support and we’ll get back to you as soon as possible.

LAST UPDATED: July 12, 2016